Refund policy
Last Updated: July 10, 2026
At Brisor, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at admin@brisor.shop.
Return Address:
3507 Werk Rd
Cincinnati, Ohio 45248
United States
If your return is accepted, we'll send you return instructions, including where to send your package. Please note that customers are responsible for the cost of return shipping, unless the item is damaged during transit, defective, incorrect, or has another quality-related issue. In such cases, Brisor will cover the return shipping costs.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at admin@brisor.shop.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged during shipping, or if you receive the wrong item. We will evaluate the issue and work to resolve it as quickly as possible.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
If you have questions about whether your item is eligible for return, please contact us before submitting your request.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to receive a replacement item is to return the item you have. Once your return has been accepted, you may place a new order for the desired item.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
To qualify, the item must be in the same condition that you received it, unworn or unused, with tags, in its original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at admin@brisor.shop.
Contact Information
Store Name
Brisor
Legal Representative
DANGELO PHILLIPS
Email
admin@brisor.shop
Phone
3802155517
Business Address
3507 Werk Rd
Cincinnati, Ohio 45248
United States